Whether you are looking to invest in new IT solutions for your business, or simply expand your current department, the question of whether to hire a managed IT services company or arrange for a new in-house hire is likely on your mind.
When you are looking at a comparison of the two, there are three ways that a managed IT services provider is more beneficial than an in-house employee.
Managed IT services are usually cheaper
If you look strictly at salary, an in-house hire is usually comparable to a managed IT services provider, but you only have one expert versus having an entire team of experts. However, there are costs that you incur when you hire in-house that go above and beyond the salary.
For one, hiring in-house can be a lot more work, aka hours that you aren’t spending on income-generating activities. You need to interview and hire the right people, find space for the new department in your office if you aren’t remote, and figure out what equipment is needed to purchase it.
There is also the cost of that equipment that you need to consider. Additionally, technology evolves frequently, which means you have to regularly invest in new hardware and software when you hire in-house.
When you use a managed IT services provider, security is tighter. This is because the MSP will provide a comprehensive plan to ensure data loss is kept to a minimum during any severe outage.
Additionally, MSP members stay current on evolving trends. If you only have one or two in-house employees, you have to consider the cost of ensuring they stay up-to-date as well, or risk having a less secure system.
Easier to manage
A managed IT services provider is more hands-off, which takes the burden off internal staff, including management. Additionally, having a team of experts with a system in place for inquiries and issues means you don’t have to worry about your in-house person getting overwhelmed with low-level help requests that take them away from their main job.
It’s good to keep in mind as well that your employees are more likely to turn to the IT department with minor issues if they are just a short walk down the hall.
And, when a problem arises that your in-house staff doesn’t know how to deal with, there is no need to worry about hiring a specialist.
As you can see, there are many benefits to having a contract with a managed IT services provider. While you may find that a blend of both is the best option for your company as it gets bigger, we believe there will always be a place for an MSP in your company’s IT structure.