In our last article, we discussed how employees can work from home even during a state of emergency. In addition to communicating with your team, the key is having the right technology in place. We are finding that businesses with VoIP are thriving during COVID-19 because their employees are easily able to use the internet for calls, faxes, document sharing, video, and more. Your business can thrive too when you’ve got the technology in place that empowers employees to serve clients, even when they’re working from home.
What is VoIP?
VoIP stands for Voice over Internet Protocol. It’s a hip way of saying a telephone service that utilizes the internet rather than traditional phone lines to connect devices and it is much more.
VoIP is the culmination of three merged technologies – the telephone, internet, and Internet Protocol (IP). It is thought to have started in 1995 with a company called VocalTec who pioneered the first widely available internet phone. The creatively named InternetPhone allowed one user to call another via speakers and microphone. Later video and other data was able to be exchanged through the same technology used today.
How can business VoIP services help your business?
Business VoIP services can deliver voice communications as well as transmit text messages, faxes, documents, photos, video and conference visual and audio. Traditional phone services cost businesses installing wiring and hardware through an office or building whereas voice over internet protocol can be implemented on existing devices including phones, software, mobile apps, and web pages. That means your team can work from anywhere!
Rather than fretting about, allow technology and communication to assist as you manage employees and focus on growing your business.
- Treat employees as people first. Employees who are appreciated are more productive.
- Engage a business VoIP service provider to help implement a solution so your employees can continue to communicate with management, colleagues and customers, even while working remotely.
- Be a resource. Whether it is how to set up a home office or how to work from home when the entire family is there, share your experiences and allow them to do the same.
Empowering employees with technology and communication results in happy employees who serve clients seamlessly, even during this pandemic.
Why Your Business Needs VoIP During COVID-19
As a brick and mortar business, you need technology that allows seamless communication between colleagues and clients. VoIP is the key to connecting people.
- Decrease monthly phone bills because of the bandwidth efficiency of internet protocols.
- Infrastructure expenses are reduced because voice and data communications are across a single digital network.
- The cost of VoIP systems is lower than that of traditional phone and data networks.
The most important being the portability of VoIP. Businesses are reporting the scalability and connectability of moving employees from a brick and mortar office to home offices is easy. Integrate multiple users and multiple locations all while continuing to serve clients and build the business.
At FullScope IT, our business VoIP service experts are here to serve you and keep your team connected. Key features include:
- Voicemail to text or email
- Personal assistant
- Hunt groups
- Company directory
- Custom on-hold music
- Time-of-day routes
- Do not disturb
- Custom Caller ID
All of these features can be easily integrated into existing procedures or modified for work at home protocols. To help your business grow, we work 24 hours a day, seven days a week, 365 days of the year. We want to see you succeed.
Our promise to you is simple. We deliver excellent service. By doing so, our clients are able to thrive during COVID-19 and throughout the year.